DHL LATAM eSHOP an e-commerce company, focused on the provision of international trade and logistics services throughout The World.
These terms & conditions ("Terms and Conditions") apply to the DHL LATAM eSHOP site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. For the purposes of this website, “seller”, “we”, “us” and “our” all refer to latameshop.dhl.com(hereinafter referred to as DHL LATAM eSHOP, or DHL LATAM eSHOP)
DHL LATAM eSHOP reserves the right, to change, modify, or remove portions of these Terms and conditions at any time. Changes will be effective when posted on the DHL LATAM eSHOP site and may have no other notice provided.
Kindly check the Terms and Conditions regularly for updates. Your continued use of the DHL LATAM eSHOP site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.
Please review the Terms and Conditions listed below diligently prior to using this website as your use of the website indicates your agreement to be wholly bound by its Terms and Conditions without modification.
You agree that if you are unsure of the meaning of any part of these Terms and Conditions or have any questions regarding the Terms and Conditions, you will not hesitate to contact us on email@example.com for clarification. These Terms and Conditions fully govern the use of this website. No extrinsic evidence, whether oral or written, will be incorporated.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
You confirm that you are at least 18 years of age or are accessing latameshop.dhl.com under the supervision of a parent or legal guardian. Use of the latameshop.dhl.com website is available to persons who can legally form binding contracts under local Governing laws.
If you are a minor i.e. under the age of 18 years, you shall not register as a member of latameshop.dhl.com and shall not transact or use latameshop.dhl.com website. As a minor if you wish to use or transact on latameshop.dhl.com, such use or transaction may be made by your legal guardian or parents who have registered as users of latameshop.dhl.com.
latameshop.dhl.com reserves the right to terminate your membership and refuse to provide you with access to latameshop.dhl.com if it is brought to latameshop.dhl.com’s notice or if it is discovered that you are under the age of 18 years.
Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.
We grant you a non-transferable, revocable and non-exclusive license to use this DHL LATAM eSHOP site, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold on DHL LATAM eSHOP, gathering prior information regarding our products and services and making purchases.
These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.
Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you.
Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.
DHL LATAM eSHOP requires registration on the site or application. Should you choose to register or subscribe to the site, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.
Every user of DHL LATAM eSHOP is solely responsible for keeping passwords and other account identifiers safe and secure.
The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account.
DHL LATAM eSHOP shall accept no responsibility or liability, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
During the registration process you agree to receive promotional emails from DHL LATAM eSHOP. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the country.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
You accept that the information contained in this website is provided “as is and is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee.
Product representations expressed on the DHL LATAM eSHOP Application are those of the vendor and are not made by us.
DHL LATAM eSHOP aims is to ensure accessibility to the website at all times, however we make no representation of that nature and reserve the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.
We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a particular website unless explicitly stated otherwise.
In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.
Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice.
Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, on the DHL LATAM eSHOP Site and application, information content on DHL LATAM eSHOP the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.
Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
DHL LATAM eSHOP will regularly update its site to reflect accurate comprehensive, up-to-date information of our service offerings.
We will respond in a timely manner to Customer requests for information as it concerns its services. All such information will be provided at no cost to the Customer. All service information will be made available to the Customer by way of published fliers, emails, text messages and handbills, publication on our online portals, social media, or requests. Enquires and queries shall be dealt with at the company offices and outlets as well as the company website.
Information regarding all service offerings, promos, store information and web-card related issues as well as general usage information is regularly updated on our website https://latameshop.dhl.com/
Payments for all orders and purchases on the DHL LATAM eSHOP platform are considered complete when made in full. Orders for which payments are yet to be completed shall not be processed.
In the event that multiple purchases are made in one order, DHL LATAM eSHOP shall apply the funds available on your payment source against the Ordered Items. In the event that your funds do not cover all the items selected, the order will NOT be processed.
Our standard delivery timelines business days, come into effect 24 hours after the order has been deemed confirmed. A mail shall be sent to you confirming your order, or providing additional information where necessary, if additional fees apply.
Delivery timelines for Custom orders Custom orders on DHL LATAM eSHOP vary. Due to the nature of Custom orders and variable factors outside our control, we cannot stipulate a specific delivery timeline.
However we do commit to ensuring that we do everything possible to meet the period stated.
We accept no liability for orders, which fail to get delivered within 15 working days.
We accept payments online using DHL LATAM eSHOP Webcards, DHL LATAM eSHOP Webcards, PayPal, Visa and MasterCard credit/debit card
Refunds will be done only through the Original Mode of Payment.
We will not ship any products to any country that are illegal or considered contraband to any country. We will abide by all export and import laws and rules of each country. We will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of the country.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
Delivery of items for a single order may come in multiple packages due to merchant shipping procedures and processes.
Customers shall not misuse our services, including but not limited to dishonestly obtaining services or using our service for the purchase of prohibited, illegal and banned items contrary to applicable laws or regulations. Please be informed that we have a duty to report all suspicious or illegal activity to the appropriate authorities.
When you use the website or send emails or other data, information or communication to https://latameshop.dhl.com/, you agree and understand that you are communicating with DHL LATAM eSHOP through electronic records and you consent to receive communication via electronic records from DHL LATAM eSHOP periodically, as and when required. DHL LATAM eSHOP may communicate by email or by such other mode of communication, electronic or otherwise.
Membership on DHL LATAM eSHOP is free. We do not charge any fee for browsing on latameshop.dhl.com, or downloading the DHL LATAM eSHOP application.
However DHL LATAM eSHOP reserves the right to charge fees and change its policies from time to time. In particular, DHL LATAM eSHOP may at its sole discretion introduce new services and modify some or all of the existing services offered on latameshop.dhl.com.
DHL LATAM eSHOP also reserves, without notice to you, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be.
Changes to the Fee and related policies shall automatically become effective immediately once implemented on latameshop.dhl.com.
Unless otherwise stated, all fees shall be quoted in US Dollars. You shall be solely responsible for compliance of all applicable laws including those in the country for making payments to DHL LATAM eSHOP
When you sign up on the latameshop.dhl.com application or website, you are automatically allotted a web card number.
With a web card you can credit your account to any value you want for purposes of shopping from stores on the application. There are no limits to the value you can load or shop with.
If you require a hard copy of the web card, instead of the free e- copy currently provided to you by DHL LATAM eSHOP, one can be made available at an extra fee, which will be communicated upon enquiry.
You will be required to indicate which of our Pick Up centres, you prefer to have the card delivered to for ease of pick up .
All information guiding the loading of customer web cards are included in detail on our website https://latameshop.dhl.com/load-webcard. For additional information or guidance, kindly contact us at firstname.lastname@example.org
When ordering for certain services, we will ask you for information such as your name, address, contact phone numbers, email address and means of identification such as Driver’s license, National identity card or international passport. We may also ask you other relevant information about the service you are using or ordering.
We take due care in ensuring that personal information provided by you is retained and processed in a manner that ensures that this information is accurate, relevant and current for the purpose for which it is to be used for.
Information to customers : If you are unhappy with our services kindly contact us and let us know. Your feedback enables us review and improve the overall service performance we provide. If you have a complaint, kindly send a mail to email@example.com We are fully committed to addressing all complaints fully and fairly, and in a reasonable time frame.
We do try to resolve all verbal complaints. However should you wish to receive a response in writing, kindly forward all complaints to firstname.lastname@example.org and we will send you our feedback accordingly
All DHL LATAM eSHOP subscribers can contact the helpdesk on the numbers listed hereunder:
Email: email@example.com. Phone Numbers: 07000400400 / 09097000444 / +442032860685
Before you contact our support desk, kindly make sure you have the details of the service you have subscribed to, your mobile number, your username (if any) and summary of the complaint. This will enable us process and resolve your complaint quickly.
When we need to contact you, we will use your email address as the primary mode of communication. In a few cases we will attempt to contact you via your phone line. We may contact you to advice on the outcome of an investigation to any complaint, which our helpdesk agents were unable to resolve during the initial telephone call. And to advise you on new product offerings and how to get the best out of current product or service offerings.
Complaint handling processes shall be provided free of charge. However, we may impose a reasonable charge for complaint handling processes where investigations of the complaints requires the retrieval of records of more than 12 months old and where such retrieval results in any incremental expense or significant inconvenience, or where there is physical damage. Any such charges shall be identified, communicated and agreed with the subscriber before we bill for it.
a) All refunds are made directly to the Customers web card. This is regardless of all deposit mediums used.
i) This means, where there is a need for a refund, we will credit your web card for the value of that refund.
ii) This refund system includes payments from cyber-source and local or international banks transfers to DHL LATAM eSHOP for purposes of shopping.
iii) Refunds emanating from Pay Pal transactions will be credited to the PayPal account from which the payments were made.
iv) For refunds to PayPal, we insist that the address you register with on latameshop.dhl.com must match that provided on your Paypal profile.
b) Refunds will take an average of 48 – 72 hours to process
In the event that you wish to draw down funds from your web card to your bank account, the following rules will apply:
Full Refunds: Where a full refund is requested and the appropriate requirements fulfilled, we shall refund the full amount requested to your stipulated bank account.
For orders on Interswitch® you shall receive the full amount paid, less bank charges.
For Refunds on partial orders, the full amount less the convenience fee charged will be refunded.
Partial order refunds initiated on the inter switch platform will be refunded less the convenience fees incurred and the Interswitch percentage charge stated above.
The above notwithstanding, DHL LATAM eSHOP reserves the right to treat refund requests on a case by case basis, factoring in possible underlying costs, expenses and administrative fees.
The refund process involving drawing funds down from your web card to your bank account will be carried out within seven (7) to ten (10) business days.
You will have to provide a copy of your valid identity card and a hand-written application note for authentication purposes. Please contact your local Mall Boxes for a Refund form.
Items may be re-bagged by DHL LATAM eSHOP and may not arrive in the original merchant boxes/ packaging.
We will treat any information concerning any complaint or compliance in confidence and we will not disclose it to anyone except or in accordance with any instruction you have given us. However, there are circumstances in which we may be required by law to disclose information. Such requests typically come from statutory authorities, e. g The local Police Force, The EFCC and Excise. Etc. Any such disclosure will be strictly controlled and made fully in accordance with the laws of the.
These Terms and Conditions of Sale shall be interpreted and governed by the laws in force in the United Kingdom. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts in United Kingdom and to waive any objections based upon venue.
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Sale will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in the local country in English and governed by Laws of the United Kingdom, pursuant to the Arbitration Act 1996 as amended, replaced or re-enacted from time to time.
The arbitrator shall be a person who is legally trained and is independent of either party. Notwithstanding the foregoing, DHL LATAM eSHOP reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
If you are purchasing items with the DHL LATAM eSHOP app, you need to make sure each item meets the following criteria. Each item must be able to fit in a box 30 X 30 X 30 CM and weigh no more than 4KG when using the DHL LATAM eSHOP App. For items larger please fill out a DHL LATAM eSHOP Custom order. Simply login to your account and click on "Custom orders"
Items can only be returned if they are either damaged upon delivery, or where the wrong item is delivered to you. If you receive the wrong item having ordered a specific item, we will replace it with the right item or provide you with a full refund.
Only items that are non-functional, or are the wrong item recieved can be returned. When picking up your item at your local pickup location verify the content is as it should be. If there is an error, please immediately hand over the incorrect or damaged item back to the DHL LATAM eSHOP representative. For door to door deliveries please return damaged or incorrect items to your local pickup location within 2 business days from the day you received the item.